Transform every call into a competitive advantage.
The only analytics platform for 3CX that uses Artificial Intelligence to audit 100% of your conversations, motivate your team, and maximize your ROI.
360° Visibility
Monitor queues, agents, and service levels in real-time from any device.
Leading-Edge AI
Automatic transcription, sentiment analysis, and intent detection for total auditing.
Culture of Success
Integrated gamification to increase productivity and reduce agent turnover.
Dashboards that Drive Decisions
No more isolated data. InsightPBX consolidates your PBX performance into an interface designed for action.
Business KPIs
Visualize Answer Rate, SLA, and Wait Times with historical comparisons.
Real Missed Calls
Detect missed calls that REALLY need a callback, eliminating duplicate noise.
Wallboards for War-Rooms
Designed for TV, showing rankings and visual alerts to keep the team focused.
Inbound and Outbound Reports
Deep analysis of demand and productivity. Understand when the highest call volume occurs and how effective your team is when dialing.
Inbound Metrics
SLA, Response Times, and distribution by queues. Identify service bottlenecks.
Outbound Metrics
Connection rates, outbound call duration, and proactive agent performance.
Sankey Diagrams (Customer Journey)
Visualize the exact journey of your customers. From the IVR entry to the final service or abandonment.
The Power of Sankey:
Detect the exact step where customers are hanging up. Is the IVR too long? Is the queue saturated? Sankey gives you the instant visual answer.
Intelligent Transcriptions
Access the full text of every conversation. Our technology converts audio into structured and searchable data.
Text and Time
Exact synchronization between audio and text. Identify who said what and at exactly what moment.
Keyword Search
Find mentions of products, complaints, or competitor names in seconds across thousands of calls.
AI Analysis and Sentiment
We don't just transcribe; we interpret. Our AI extracts sentiment, intent, and key points from every interaction automatically.
Value of Call Insights:
Visualize structured problems detected, estimated CSAT (Customer Satisfaction), and agent performance ratings. All generated automatically after the call ends.
Sentiment and Tone
Automatically detect customer frustration or satisfaction for early warnings.
Intent Detection
Automatically classify the reason for the call (Sales, Support, Claim) without human intervention.
Gamification: Turn work into a game
Boost agent motivation with an integrated reward and progression system.
Experience Points (XP)
Agents earn levels based on their performance and goal achievement.
Badges and Achievements
Visually recognize the best in resolution, speed, or attendance.
Dynamic Leaderboards
Encourage healthy competition with real-time updated rankings.
Native Integration with your PBX
Connect your PBX in minutes. No complex installations, no additional servers.
Ultra-Fast Setup
Use our CDR ingestion to start receiving data instantly.
Automatic Synchronization
Extensions, Agents, and Queues sync automatically with your dashboard.
Take your PBX in your pocket
100% responsive interface designed for managers who need to supervise the operation from anywhere.
- Instant mobile alerts.
- Optimized KPI visualization.
- Access to critical transcriptions on the go.
Key Features
A comprehensive and agnostic platform designed to transform your call data into strategic decisions.
Universal Transcription Module
Automatic collection of recordings from any PBX (3CX, Grandstream, Asterisk, etc.) and AI-powered text conversion.
Real Data Analysis
Automatic insight generation: discover the most mentioned products, trends, and key conversation topics.
Sentiment & Intent Extraction
Emotional tone evaluation for agents and customers, with smart identification of the call reason without manual logging.
Advanced Semantic Search
Don't just search for words. Find calls by context and complex concepts thanks to our LLM integration.
Flow Visualization (Sankey)
Interactive maps showing the real customer journey and inbound/outbound operational productivity.
Real-Time Wallboard
Live dashboard optimized for large displays, featuring critical queue monitoring and agent performance tracking.
Real Missed Calls
Exclusive algorithm that cleans your missed call lists, removing duplicates and cases already resolved in retries.
Advanced Gamification
Agent scorecards, badge system, and inter-departmental competitions to motivate operational excellence.
Effective SLA
Service level compliance calculation based exclusively on your real and configurable business hours.