InsightPBX | The Data Brain for your Phone System

Features

Everything you need to master your phone system. We're not just another control panel. We're the intelligence system that whispers in your ear what's failing.

• Operational Wallboard: Real-time dashboard with dynamic leaderboards that keep your team motivated.
• Advanced AI Insights: Automatic executive summaries and real-time sentiment analysis. AI works 24/7.
• Sankey Call Flow: Visualize call flow like never before. Detect where leads are being lost.
• Intelligent Transcription: Transcribe calls in over 50 languages. Search by concepts, not just words.
• Gamification: Turn operations into a competitive game with badges and rankings.
• Smart Alerts: Hysteresis system that filters alerts and notifies you only when it matters.

Metrics that matter: Proprietary algorithms to solve problems traditional software ignores.

Real Missed Calls: Traditional PBXs count as "missed" every time a customer hangs up. But if that customer called back within 2 minutes and was answered, that's not a missed call. InsightPBX cleans the noise so your list contains only customers who were REALLY not attended.

How It Works

Three steps to transform your blind phone system into an intelligence system.

1. Connect your PBX: In less than 15 minutes. Compatible with any phone system on the market.
2. Visualize in real-time: Your dashboards fill automatically. See calls, agents and SLAs updating.
3. AI does the heavy lifting: AI analyzes each call, detects sentiment and delivers actionable insights.
4. Your team improves: With leaderboards and automatic coaching, each agent knows exactly what to improve.

Real Use Cases

• Sales Optimization (+15%): A dealership discovered their IVR was too long. Sales increased 15% in the first month.
• Crisis Management (-90%): A company created an informative IVR message in minutes based on AI insights, reducing unnecessary calls by 90%.
• Quality Audit (100%): An insurance company now analyzes all calls with AI, automatically flagging legal risks.

MCP Protocol - Talk to your data in natural language

Thanks to the Model Context Protocol, managers can open Claude and ask in natural language without learning complex tools.

Example questions: "Why did we lose so many calls on Tuesday?" | "Which agent handled complaints best?" | "What is the average sentiment?"

Pricing

No surprises. Simple prices. Cancel anytime.

Need a custom plan for +150 agents? Contact our team.

Trust badges: Cancel anytime | GDPR Compliant | 99.9% Uptime SLA

Frequently Asked Questions

Is it difficult to set up with my PBX?

Not at all. InsightPBX connects through standard CDR flow from any phone system. If your PBX can send CSV files or connect via TCP, we can read it. Initial setup takes less than 15 minutes.

Is my data secure?

Absolutely. We use a multi-tenant architecture where each client's data is logically isolated at the database level. We also offer on-premise deployment options for companies with ultra-strict privacy policies.

Does AI really understand different accents?

Yes. Our AI has been trained with millions of hours of audio in various Spanish dialects and over 50 languages. Accuracy is surprisingly high, even in environments with background noise.

Do I need special hardware for the Wallboard?

Any Smart TV with a modern browser or a PC connected to a monitor will work perfectly. The interface is fully responsive and adapts to any screen size.

How is the product licensed?

Plans are based on the number of extensions (agents) and data retention. You can start with a basic plan and scale as your team grows. There are no hidden costs for call volume.

Can I try InsightPBX before buying?

Yes! We offer a 7-day free trial with full access to all Professional plan features.

What is the MCP protocol?

MCP (Model Context Protocol) allows you to connect your PBX data directly to AI models like Claude. You can ask in natural language: "Why did we lose so many calls on Tuesday?" and get answers based on your real data.

Do you offer support in English?

Yes, support is available in Spanish and English. Our team responds in less than 4 hours during business hours.

Ready to stop flying blind?

Join companies that are already transforming their phone system into a business intelligence weapon. Setup in less than 15 minutes.

7-day free trial | Cancel anytime | 15 min setup

Start free now or schedule a personalized demo.